Courtyard by Marriott New Orleans Metairie

I was traveling for work. I chose the hotel because of the location mainly but also bc of the balcony option and Starbucks at the bar. Two features my husband loves. The hotel checkin process was smooth although we were not given the complimentary water bottles upon arrival(this will matter later in my review). A couple hours after we had settled in we realized that the water was off. We went downstairs to see what was going on and learned that a major water line break had occurred knocking out water across the parish. The bar remained open throughout the evening and there seemed to be one worker visible who was the most patient and kind person ever in this strange situation she literally was the epitome of a hustler making sure we were all fed and had plenty of drinks. The lobby became a hangout area for many guests luckily it was spacious with lots of various seating options. We were lucky enough to find a sushi restaurant that was open still and we ordered Grubhub. When I requested our complimentary water while downstairs I was given the waters with no trouble. When we woke up there was still no water until about 12noon the front desk didn’t charge us for the extra day or a late checkout fee due to the situation. We were grateful for the staff and clean facilities having had to endure the water situation.

Nice but disappointing. Already showing some signs of wear and breakfast/coffee is a painfully inefficient and no coffee in our room. While they did cheerfully serve Starbucks coffee ($4 for just a black coffee) there is only one place for breakfast, one front worker, and although it's included in the room price it is horribly slow. Overall: nice place but wouldn't recommend it unless it's just a business trip and you have time to blow in the morning.